FAQs

[ Please Note: If you are having trouble logging on please see the Website section below .]

 

Answers are provided below - please click on the section heading you require:

 

Customer Service

 

Q: Who do I contact if I have a question about my subscription?
Q: Where can I find my Subscription number?
Q: How can I change the contact details for my subscription?
Q: I am missing a copy of the magazine, how do I claim this?
Q: How can I order a Back Issue?
Q: Can I access my online subscription from more than one computer?

 

Subscription

 

Q: What is included in my subscription?
Q: How can I pay for my subscription?
Q: What shall appear on my credit card statement for my subscription?
Q: When will my subscription start and finish?
Q: What is the difference between a "free trial" and a "subscriber"?
Q: How do I confirm my expiry date?
Q: Will I be reminded before my subscription expires?

 

Website

 

Q: What do I do if I've forgotten my password or username?
Q: Can I change my password?
Q: If I am a subscriber but the system does not recognise my email address what should I do?
Q: If I still cannot access the site or I am receiving an error message what should I do?

 

Security

 

Q: Is your online payment facility secure?
Q: Will my credit card information be stored by you?

 

Free Trials

 

Q: Can I sign up for a free trial?

 

Cancellations and Refunds

 

Q: How do I cancel my subscription?

 

Privacy

 

Q: What precautions are taken to secure my privacy?

 

Editorial

 

Q: Who should I contact if I have a question about the editorial content of Fastmarkets IM?
Q: Where may I send press releases?
Q: How can I make Fastmarkets.com my homepage?

 

Customer Service 

 

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us:

 

Fastmarkets IM
PO Box 18083
London
EC4V 5JS
United Kingdom
customersuccess@Fastmarkets.com
Telephone: 44 20 7779 8260
 

Please be sure to include your name and subscription number to allow us to quickly retrieve your subscription details.

 

2. Where can I find my Subscription number?
Your subscription number appears on the address label of your print copy. It can also be found on your invoice and receipt, it will start with either MIN 00.

 

3. How can I change the contact details for my subscription?
We require all contact detail changes, including individual names and email address changes, to be submitted in writing. You can do this via email, or by post:

 

Fastmarkets IM
PO Box 18083
London
EC4V 5JS
United Kingdom
customersuccess@Fastmarkets.com
 

Please state the old address and the new address and most importantly the subscription number to allow us to retrieve and change your details.

 

4. I am missing a copy of the magazine, how do I claim this?
Please note, our period to claim a missing issue is within the last 3 cover dates. This is to ensure we have the issues in stock and also so we can look into the distribution. Please contact us, stating the subscription number, magazine and the cover date of the issue you are missing and we will investigate.

 

5. How can I order a Back Issue?
All articles are available on the archive section online, if you wish to purchase a past issue of the magazine, please contact us via email .

 

6. Can I access my online subscription from more than one computer?
Your username and password allows access to the site from a single computer. If you would like to have access for more people, please contact a member of our team on +44 20 7779 8260 or email hello.im@fastmarkets.com for assistance.

 

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Subscription 

 

7. What is included in my subscription?

 
     
  • Online access to all the latest prices, news and industry intelligence;
  •  
  • Customised breaking news email alerts for your chosen end-user sectors and minerals;
  •  
  • The weekly email round-up covering prices, freight rates, news, and logistics;
  •  
  • The searchable online archive going back 12 years;
  •  
  • The magazine packed with in-depth features, analysis and expert comment.
  •  
 

Please email us or call +44 20 7779 8260 if you are interested in purchasing group subscriptions.

 

8. How can I pay for my subscription?

Speak to an Account Manager who can answer any questions you may have. Please email hello.im@fastmarkets.com .

     

9. What shall appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference - "EUROMONEY ONLINE TRAN LONDON"
otherwise it will show - "EUROMONEY / Fastmarkets MB PLC LONDON UK"

 

For payments made to an Agency, please contact the them directly.

 

10. When will my subscription start and finish?
This information can be found on your receipt. Alternatively, please contact Customer Services

 

11. What is the difference between a "free trial" and a "subscriber"?
Subscribers to Fastmarkets IM have exclusive and unlimited access to the website, including the 12-year online news archive and downloadable pricing data. By taking a free trial you will be able to view information for seven days and have access to the last three months of archived content, but you cannot download any pricing data.

 

12. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Success quoting your subscription number and the full name of the subscriber and we will be able to confirm this.

 

13. Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal to ensure there is no lapse in service.

 

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Website 

 

14. What do I do if I've forgotten my password or username?
Your username will be the email address you signed up with. If you have forgotten your password, use the Forgot Password? link underneath the login boxes and your password will be sent to your registered email account.

 

If you have forgotten the email address you registered with, please contact Customer Success , quoting your subscription number and the full name of the subscriber. For your security the login detail details can only be sent to the registered email address.

 

15. Can I change my password?
Yes, once you have logged on you can change your password to something more memorable.

 

16. If I am a subscriber but the system does not recognise my email address what should I do?
If you are a subscriber but we do not recognise your email address, it is because we do not have a record of this email address on your subscriber account.

17. If I still cannot access the site or I am receiving an error message what should I do?
Please email customersuccess@fastmarkets.com with details of the exact error message you are receiving and at what stage you are experiencing these difficulties and we will look into this for you and contact you as soon as possible.

 

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Security 

 

18. Is your online payment facility secure?
Our credit card payments are handled by our payment department. Datacash, who use state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and Datacash. If you would like more information, please visit www.datacash.com

 

19. Will my credit card information be stored by Euromoney Institutional Investor PLC?
We do not store your full credit card information, the last 4 digits are retained temporarily as a reference only.

 

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Free Trials 

 

20. How do I apply for a free trial?
Please visit the trial page and follow the instructions. You are entitled to one free trial..

 

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Cancellations and Refunds 

 

21. How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email or by post. Please contact Customer Success stating the subscription number and name and address of subscriber. It would help us improve the quality of the product if you could tell us why you are cancelling - please feel free to share. Any remaining monies on the subscription will be refunded back to the payee.

 

22. What terms and conditions apply to my use of the service?
Please view our terms and conditions

 

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Privacy 

 

23. What precautions are taken to secure my privacy?
Euromoney Institutional Investor plc
is committed to your privacy. Please read our privacy policy

 

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Editorial  

 

24. Who should I contact if I have a question about the editorial content of Fastmarkets IM?
We welcome comments from our users/readers - please contact us at edit@fastmarkets.com

 

25. Where may I send press releases?
Please send press releases to edit@fastmarkets.com

 

They will then be forwarded to the relevant journalist.

 

26. How can I make indmin.com my homepage?

               
Mozilla Firefox
- Go to our URL: www.indmin.com
- On the main menu click on "Tools"
- Click the "Use Current Page" button under "Startup"
- Click "OK"
Opera
- On the main menu bar click on "Navigation"
- Select "Set Home".
- In the "Global Home Page" field, type our URL: www.indmin.com
- Click "OK"
- On exiting Opera, select the "Save Windows" checkbox.
Internet Explorer
- Go to our URL www.indmin.com
- Click on "Tools" on the menu bar.
- Click on "Internet Options".
- Select the "General" tab.
- Click the "Use Current" button under "Home Page"
- Go to our URL: www.indmin.com
- Click on "Tools" on the menu bar.
- Click on "Internet Options".
- Select the "General" tab.
- Click the "Use Current" button under "Home Page"
Internet Explorer for Mac
- On the main menu click on "Edit"
- Select "Preferences"
- Select Web browser from the category list
- Select "Home/search"
- Type our URL: www.indmin.com
 

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